Paying on the bus

Studies and Surveys

In order to provide the best service to the growing and changing Portland metro area, we do our best to keep track of who’s riding and why — or why not. We conduct regular studies and surveys on board and online to learn more about our riders, and the results help guide our efforts to expand and improve transit.

On-Board Survey

We rely on on-board rider surveys to inform and support our planning initiatives and agency reports. The results and analysis from these surveys provide insight about riders and their travel patterns, as well as the effects of service and fare changes.

These may be recurring surveys conducted annually or every other year, or they may be unique one-time projects. All our on-board surveys are conducted using tablets, which saves money and yields more accurate results than pen-and-paper surveys.

 

Attitude & Awareness Survey

Every year, DHM Research conducts a telephone survey which tracks TriMet’s performance, services, new projects and ridership.

Highlights from the most recent study (2016) include:

  • An overall job approval rating of 80 percent, the highest in almost a decade
  • Bus approval of 76 percent, an increase of two points over 2015
  • MAX approval of 82 percent, an increase of two points over 2015
  • The continued perception that our bus and MAX systems are operated safely

 

Rider Pulse Survey

In an effort to track passengers’ attitudes on a regular basis, 30,000+ members of TriMet’s Riders Club are surveyed on a quarterly basis.

This survey asks about our overall performance as well as satisfaction in certain areas, including reliability. It also gives us an opportunity to ask questions about a particular topic or questions that relate to the time of year. Once we’ve processed the responses, we share highlights from the results with Riders Club.

Our goal is to keep this survey short and consistent, so we can track answers from quarter to quarter.

 

Join Our Rider Panel

Help us improve transit by weighing in on the topics that matter most to you. As a member of Rider Panel, you’ll be the first to know about surveys and paid study opportunities.